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Welcome to Userorbit API

The Userorbit API allows you to programmatically interact with your feedback, roadmap, knowledge base, and user onboarding features. Whether you’re building integrations, automating workflows, or embedding Userorbit into your application, our API provides comprehensive access to all platform features.

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API Architecture

Userorbit provides three tiers of API access:

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1. Zapier Integration APIs

Built specifically for Zapier workflows, these endpoints enable:
  • Webhook subscriptions for real-time event notifications
  • Polling triggers for periodic data synchronization
  • Sample data for testing and development
  • Dropdown hydration for dynamic form fields

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2. Public/Widget APIs

Designed for embedded widgets and public portals:
  • Subscriber authentication and tracking
  • Feedback submission from public users
  • Voting and commenting on feedback and topics
  • Knowledge base access for help centers
  • Product tours for user onboarding

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3. Admin APIs

Full control for team members and administrators:
  • Complete CRUD operations on all resources
  • Advanced filtering and sorting
  • Bulk operations and imports
  • Status management with webhook triggers
  • Team member assignment

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Key Features

Feedback Management

Collect, organize, and respond to user feedback programmatically

Roadmap & Topics

Publish and manage your product roadmap with public visibility

Knowledge Base

Access and search documentation and help articles

User Onboarding

Create and deliver interactive product tours

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Base URLs

All API requests should be made to:

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Authentication

The API uses Bearer token authentication. Include your API key in the Authorization header:
Some endpoints (widget/public APIs) require subscriber authentication via JWT tokens obtained from the subscriber.identify endpoint. Learn more in the Authentication guide.

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Rate Limits

API requests are rate-limited to ensure fair usage:
  • Standard: 100 requests per minute
  • Burst: 1000 requests per hour
  • Daily: 50,000 requests per day
Rate limit headers are included in all responses:

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Response Format

All API responses follow a consistent JSON structure:

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Error Handling

The API uses standard HTTP status codes: Error responses include details:

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Webhooks

Userorbit supports real-time webhooks for important events. Subscribe via the Zapier API endpoints to receive notifications when:
  • Feedback is created, updated, or status changes
  • Comments are added
  • Votes are cast
  • Topics are published or updated
Learn more about webhook subscriptions in the Quickstart Guide.

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SDKs & Libraries

Official SDKs coming soon for:
  • JavaScript/TypeScript
  • Python
  • Ruby
  • PHP

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Support

Need help? We’re here for you:

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Changelog

Stay updated with product changes on the Userorbit blog.
Ready to get started? Check out the Quickstart Guide to make your first API call.